Nuance Audio™

• This plan is for 12 months for 1 pair of Nuance Audio hearing glasses.
• £83.33 per month is based on £1000 purchase over 12 months. Your monthly payment depends on the frames and lenses you choose.
• Available in stores only.
• Vision Express is an appointed representative of Adaro Optics Ltd who is authorised and regulated by the Financial Conduct Authority FRN 924690.
• Vision Express acts as a broker, not a lender.
• Credit is provided by Adaro Optics Ltd.
• Credit is subject to age and status.

Full terms and conditions

• Nuance Audio Payment Plan Ts&Cs.

Nuance Audio Glasses are not just sound amplifiers—they’re a medical device designed for adults (18+) with mild to moderate hearing loss. These innovative frames feature built-in air conduction hearing aid technology, discreetly enhancing your hearing while maintaining the look and feel of regular glasses.

They can also be fitted with prescription lenses, offering both vision and hearing support in one smart solution. Lightweight and comfortable, they’re designed for all-day wear and can be easily personalised through the Nuance Audio App—whether you're in a busy meeting or enjoying quiet time at home.

Key features:

• Discreet open-ear hearing technology

• Stylish, comfortable frame design

• Easy to use, just like a regular pair of glasses

• Seamlessly combines sight and sound support (where needed)

If you’re experiencing mild to moderate hearing loss or struggling to follow conversations in noisy places, Nuance Audio Glasses could be the ideal fit.

They’re a great choice if you:

• Want to stay connected with loved ones and enjoy social situations

• Are looking for a solution that enhances quality of life, comfort, and wellbeing

• Prefer a product that reflects your personal style and helps you feel more confident

These glasses use advanced directional amplification, which enhances sound from the direction you’re facing—ideal for conversations in noisy environments. A smart microphone array focuses on the speaker in front of you, reducing surrounding noise without the need for ear canal devices.

With natural sound, open-ear design, and easy app control, Nuance Audio Hearing Glasses offer a stylish, practical, and comfortable hearing support alternative.

Nuance Audio Hearing Glasses stand out from traditional hearing aids in several ways:

• Style: Designed with EssilorLuxottica’s world-class expertise, Nuance Audio technology is discreetly built into stylish eyewear. 

• Comfort: Traditional hearing aids can feel uncomfortable in the ear. These glasses use open-ear technology—no ear canal insert, just a natural-feeling fit.

• Smart sound modes:

  • Frontal mode: Focuses on the speaker in front of you.

  • 360 mode: Lets you take in your surroundings without directional filtering.

• Easy to customise: With the Nuance Audio App, you can choose from four preset sound profiles, and fine-tune your settings—volume, background noise, and audio mode—with just a few taps.

• No barriers to access: You don’t need a hearing test. Just pop into a Vision Express store and try them for yourself.

No, they use air conduction, not bone conduction. Tiny speakers are built into the glasses frame, positioned just in front of the ears, delivering clear, natural sound.

The audio is discreet, people nearby shouldn’t hear or be disturbed by the amplified sounds.

Two years from the date of purchase. Please be aware that the two-years deadline is applicable also in the event of multiple warranty claims. This means that if after a claim request, the substitute product reveals to be defective, a new warranty claim can be opened, but the two-years count still starts from the date of purchase of the original product.
The warranty is in addition to your existing consumer law rights. Under consumer laws in the UK, consumers are entitled (depending on the circumstances) to a replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods.
Click here for more details on the warranty policy.

The two-years warranty from the date of purchase is granted for your Nuance Audio Glasses, the Charging Pad and the Remote Control (accessory sold separatly). Please note that in the occurrence of lenses replacement within the two-years period, the warranty on the Frame, the Charging Pad and the Remote Control will not be voided. 
Click here for more details on the warranty policy.

You can activate the warranty claim at a Nuance authorised dealer where the purchase was made, or by contacting the Nuance Support centre via phone . You will be asked to present a proof of purchase or provide the serial number of the glasses or the accessory you intend to activate the warranty on.
Click here for more details on the warranty policy.

Repairs or replacements are determined by EssilorLuxottica. However, we will honour our client’s remedy preference, unless it is impossible or disproportionate for us to do so. Click here for more details on the warranty policy.

Typical scenarios that don't allow for the warranty: 
•    The installation or replacement of any lenses should be conducted by Luxottica or a Luxottica authorized dealer for Nuance. Any damage caused by the unauthorised installation, replacement or alteration of the lenses is not covered by this Warranty damages caused by misuse, abuse, accidents, fire, theft, disappearance, misplacement. 
•    Improper voltage or incorrect line voltage. 
•    Viruses, malware. 
•    Intentional conduct or neglect. 
•    Damages caused by usage that is not in accordance with the product instructions/documentation. 
•    Damages caused by failure to follow the product instructions/documentation or failure to perform cleaning or preventive maintenance. 
•    Damages caused by the combination of the product with other non-EssilorLuxottica branded products, accessories, parts, or components or use of products, equipment, systems, utilities, services, software, parts supplies, accessories, applications, installations, repairs, external wiring, or connectors not supplied or authorised by EssilorLuxottica that damage the product. 
•    Normal wear and tear, including lens scratches. 
•    Damage caused because of improper transportation or packing/packaging when returning the product to EssilorLuxottica or a collection dealer. 
•    Others – please check the Warranty Card provided in the packaging for additional details. 
Click here for more details on the warranty policy.