Customer Service hub

Our eye test cost just £30  You may be eligible for a free eye test funded by the NHS. Find out more.

Our online orders are delivered by Evri.

You will receive ‘Track you order’ updates from Vision Express while your order is being prepared.

If you have ordered in store, you will receive a SMS from the store once your order is ready for collection. 

If you have selected Home Delivery or Parcel Shops & Lockers, you will receive an email from the courier once your order has been dispatched from our warehouse so you can track the delivery.

You can track or divert your delivery by using the link in your tracking email, or by entering the tracking number into the Evri app.

Missed a delivery?

Our courier will attempt to deliver your order on 3 occasions, before returning to us if not successful. If you missed your delivery, and want to divert it to you can divert it to a neighbour or safe place, you can do this using the Evri app.

For online orders and bookings you can adjust your details via your profile section of my account.  This will not update your in store records. To do this please complete the contact us or call services or pop into your local store to inform us.

The OCT 3D scan is included in our Advanced Eye Test, however its not included in the NHS funded Eye Test. You can upgrade your NHS funded Eye Test from £6 to an Advanced Eye Test to include the extra checks (OCT 3D scan and dry eye assessment)

You can visit any Vision Express store. If you've previously had your eyes tested at a different store please let the team know when you visit. 

At present we are unable to facilitate a glasses recycling service in our stores. Responsible management of all environmental topics is a strategic priority for us and we hope to introduce a glasses recycling initiative across our estate in the very near future.